Help Center

Question 1

Where should I start after signing up?

Accepted Answer

After creating an account, start with your first learning goal. Lumingo will ask about your target language, current level, motivation, schedule, and constraints before generating a plan.

Question 2

How to create your first learning goal

Accepted Answer

Once you sign in, go to the Goals page and click 'Create goal'. You will chat with Lumi to define your target language, current level, and weekly schedule. After the diagnostic, you can preview and save your learning plan.

Question 3

How Lumingo builds a learning plan

Accepted Answer

Lumingo uses your diagnostic results and time commitment to generate a structured path. Instead of just a list of topics, it builds nodes with specific practice tasks. The plan adapts based on your performance and speed.

Question 4

How do daily learning steps work?

Accepted Answer

Your saved plan is broken into focused daily steps. Open your current goal, follow the active day, complete the practice, and Lumingo will use your progress to keep the path moving.

Question 5

What if my schedule changes?

Accepted Answer

Use your real availability when setting up a goal. If your pace changes later, Lumingo can adjust future learning steps based on progress and completed work.

Question 6

How to change the interface language

Accepted Answer

You can change the interface language between English and Russian at the top of the page, in the site footer, or inside your Account Settings. This does not change the language you are learning.

Question 7

Can I use Lumingo on mobile?

Accepted Answer

Lumingo is a web app, so you can open it in a desktop or mobile browser. A native iOS or Android app is not required for the current beta.

Question 8

How to reset your password

Accepted Answer

If you forgot your password, go to the Log In page and click 'Forgot password?'. Enter your email to receive a reset code. If you are already signed in, you can change your password in Settings.

Question 9

What to do if email confirmation does not arrive

Accepted Answer

Check your spam or junk folder. If you still cannot find it, return to the Log In screen and try signing in; the system will offer to resend the confirmation email. Make sure you entered the correct email address.

Question 10

How to delete my account

Accepted Answer

You can permanently delete your account by going to Settings > Session. For more details on what is deleted and what might be retained, read our Account Deletion guide.

Question 11

What files can I upload to Lumi?

Accepted Answer

You can attach text, Markdown, PDF, spreadsheet, and common image files. Text and Markdown can be read directly; PDFs, spreadsheets, and images may have limited support depending on their contents and the active AI provider.

Question 12

What should I not upload?

Accepted Answer

Do not upload sensitive information, including passwords, private keys, medical records, financial documents, identity documents, or confidential personal data. Read our AI Safety page for more details.

Question 13

What if Lumi makes a mistake?

Accepted Answer

Lumi is powered by AI and can sometimes hallucinate or provide incorrect information. Always use your best judgment. If you encounter a serious error, please report it to support@lumingo.me.

Question 14

How is my data protected?

Accepted Answer

Lumingo uses database security rules, secure sign-in methods, and rate limiting to protect your account. We minimize raw user content in AI logs where possible. Learn more in our Security and Privacy Policy pages.

Question 15

How can I change analytics choices?

Accepted Answer

You can reopen Privacy choices from the site footer or from the bottom of Lumingo's legal pages. Choosing Essential only keeps optional analytics off while keeping account and app features working.

Question 16

How to report a security issue

Accepted Answer

If you find a security vulnerability, please email security@lumingo.me with clear steps to reproduce the issue. Do not attempt to access or modify other users' data.

Question 17

Is Lumingo free during beta?

Accepted Answer

Yes, during the current public beta, Lumingo is free to use with certain usage limits. A free tier is expected to remain available even after beta.

Question 18

What happens when paid plans launch?

Accepted Answer

We plan to introduce premium features and higher usage limits in the future. We will announce these changes clearly. Existing beta users will receive details on how their accounts might transition, according to our Terms of Use.

Question 19

How to contact support

Accepted Answer

If you have questions, feedback, or need help with your account, email us at support@lumingo.me.

Getting started

Account & sign-in

Goals & learning plans

Lumi & uploads

Privacy & security

Beta, billing & support