How to Delete Your Account
If you are signed in, open Settings, go to Session, and choose the account deletion option. You will need to confirm the action before deletion starts. Account deletion cannot be undone.
What Deletion Is Intended To Remove
When deletion completes, Lumingo is intended to remove the following app-owned account data:
- Your sign-in account and profile.
- Your goals, learning plans, and roadmaps.
- Your learning progress.
- Your conversations and chats with Lumi.
- User-linked analytics records.
- User-linked AI operation logs.
- Managed avatar files, where applicable.
What May Be Retained Or Delayed
Some information may not disappear immediately or may be retained for limited operational, security, legal, or provider reasons:
- Backups: deleted data may remain in system backups for a limited period until backup rotation or deletion processes remove it.
- Security and provider logs: limited logs may be retained to protect the service, investigate abuse, and maintain reliability.
- Anonymous analytics: anonymous or aggregated analytics that can no longer reasonably identify you may be retained.
- Billing records: if paid plans launch later, billing, tax, and legal records may be retained as required by law or payment providers.
If You Cannot Sign In
If you cannot sign in to delete the account yourself, contact privacy@lumingo.me. Whenever possible, send the request from the email address connected to your Lumingo account so we can verify your identity.
Subscriptions And Billing
If paid plans are introduced later, account deletion may be temporarily blocked while active subscription or billing status is reviewed to prevent unintended charges or billing issues.
Contact And Policies
For privacy-related requests, email privacy@lumingo.me.
For more details on how Lumingo handles data, read the Privacy Policy.
For account rules and acceptable use, read the Terms of Use.